Shipping Policy

Shipping Policy

At Fashion Connect, we strive to provide you with a seamless and exceptional shopping experience, including reliable shipping services. Please review our shipping policy to understand how we handle the shipping of your orders:

1. Order Processing:

We process and ship orders during our regular business hours, Monday through Friday, excluding holidays.

2. Shipping Methods:

We offer a variety of shipping options, including standard and express delivery. Please choose the shipping method that best suits your needs during the checkout process.

3. Free Shipping:

We provide free standard shipping on orders over $350, excluding express delivery.

4. Shipping Costs:

The shipping cost for your order depends on the selected shipping method, destination, and the total order value (if applicable). The shipping cost will be displayed during the checkout process.

5. Delivery Timeframes:

Standard Shipping: 4-8 working days.
Express Shipping: 1-4 days Australia wide.

6. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order.

7. Shipping Restrictions:

We currently only offer shipping within Australia and NewZealand
We do not ship to P.O. boxes. Please provide a physical shipping address for your order.

8. Returns on Orders Above $350:

For orders above $350 that did not include express delivery, we offer a return policy that covers eligible returns.
To be eligible for a return, please ensure that the item is in its original condition and adheres to our return policy guidelines. Returns must be initiated within 7 days of receiving your order.

9. Express Delivery Returns:

Express delivery charges are non-refundable in most cases, except in situations where the delivery service did not meet the guaranteed delivery time provided at the time of purchase.

10. Shipping Updates:

In the rare event of any shipping delays or issues, we will do our best to promptly inform you and provide assistance.

11. Contact Us:

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer service team at hello@fashionconnect.com.au.

At Fashion Connect, your satisfaction is our priority. We are committed to delivering your orders safely and efficiently, while also providing clear guidelines for returns. Thank you for choosing us for your shopping needs.