Return Policy

Return Policy

At Fashion Connect, we are dedicated to providing you with exquisite formal dresses that meet the highest standards of quality and style. We understand that sometimes issues related to size or color may arise. To address your concerns, we offer a return and exchange policy as follows:

1. Eligibility for Returns and Exchanges:

We accept returns and exchanges on items if there are issues with size or color.
Returns or exchanges for reasons other than size or color issues will not be accepted.

2. Timeframe for Returns and Exchanges:

You must notify us of any size or color-related issues within 7 days of receiving your dress.
All return requests must be made within 14 days of the original purchase date.

3. Contact Us Directly:

To initiate a return or exchange, please contact our customer service team directly via contact page.
We will provide you with instructions on how to proceed and assist you throughout the process.

4. Conditions for Returns and Exchanges:

Dresses must be in their original, unworn, and unwashed condition with all tags and labels attached.
Please ensure that the dress is free from any stains, odors, or alterations.
We reserve the right to inspect the dress upon return before processing a refund or exchange.

5. Return Shipping:

Customers are responsible for the cost of return shipping.
For exchanges, we will cover the shipping cost of the replacement item.

6. Refunds and Exchanges:

Upon receiving and inspecting the returned item, we will process your refund or exchange.
Refunds will be issued in the original form of payment.
Exchanges will be fulfilled based on the availability of the requested size or color.

7. Custom Orders:

Please note that custom-made or special-order dresses may have different return and exchange policies, which will be communicated to you at the time of purchase.

At Fashion Connect, your satisfaction is our top priority. We are committed to assisting you with any size or color issues and providing you with a dress that perfectly suits your needs. Please feel free to contact us with any questions or concerns.